Deputy CIO – Enterprise Applications & PMO, City of Houston (2018 – Present)
- Hired as Assistant Director, Enterprise Applications (2018)
- Promoted to Deputy CIO – Enterprise Applications & PMO (2020)
Key Achievements:
- Enterprise Modernization: Led SAP SuccessFactors (HCM) and SAP Ariba (Procurement) implementations, optimizing operations for 22K+ employees and 15K+ vendors.
- IT Consolidation & Governance: Restructured and streamlined multiple IT teams, implementing strategic platforms such as SAP, Microsoft Dynamics, Infor, and ServiceNow to increase efficiency.
- Risk Mitigation: Served as interim CTO for Houston Health Department during COVID 19 to stablize operations and respond to rapidly changing demands.
- Improving Public Service: Launched the 311 Transformation Project, transitioning a legacy system to Microsoft Dynamics, and negotiated significant cost savings.
- Smart City Leadership: Oversaw award-winning projects, including:
- Open Finance Website (Smart 50 Award Winner)
- ETHAN Emergency Telehealth & Navigation (IDC Smart Cities Award Winner)
Director, Rand Group (2017 – 2018)
- Initially Senior Associate, CRM Practice (2008 – 2011)
- Rehired as Director, Microsoft Dynamics 365 for Sales Practice (2017)
Key Achievements:
- Enterprise CRM Transformation: Led Microsoft Dynamics 365 for Sales implementations, optimizing client sales strategies and revenue growth.
- Revenue Expansion: Developed upsell/cross-sell initiatives, contributing to practice revenue increases.
Director of IT, IndoorMedia (2015 – 2017)
- Recruited by former consulting client to join the company
Key Achievements:
- Cost Optimization & Efficiency: Achieved a 50% IT cost reduction ($1M in savings) through contract renegotiations and vendor strategy.
- Infrastructure & Security: Overhauled security protocols, stabilized IT infrastructure, and implemented modernized technology to increase resilience.
Senior Manager, IT Business Solutions, SNC-Lavalin (2011 – 2015)
- Joined as IT Business Solutions Manager (2011)
- Promoted to Senior Manager, IT Business Solutions (2013)
Key Achievements:
- Enterprise Application Leadership: Expanded application support from 2 major systems to all non-ERP business applications across the company.
- Cost Reduction & Business Strategy: Cut application support costs by 50% through shifting from external consultants to building in-house expertise.
Eudcation and Background:
- Native fluency in Mandarin Chinese, deep understanding of working within diverse cultures.
- Graduated Summa Cum Laude with Bacelor of Business Administration, passionated about making business better with technology
- Certified Project Management Professional, expert in how to bring strategy into execution through well definted methodology